Experienced professional with a strong background in data analysis, database management, and software development. Skilled in extracting insights, optimizing data systems, and providing technical support. Proven ability to translate operational needs into effective technical solutions and reports.
Expertise in KPI tracking, data validation, extraction, and generating reports to support operational decisions.
Proficient in SQL Server, MySQL, data modeling, normalization, query optimization, and routine maintenance.
Skilled in C#, C++, ASP.NET, ASP.NET Core, and using reporting tools like Power BI and Tableau.
Provided remote technical assistance for device troubleshooting and guided customers on product features.
Teleperformance
Developed and maintained backend and web modules using ASP.NET / ASP.NET Core, integrating APIs and managing SQL Server and MySQL databases through data modeling, normalization, query optimization, and routine maintenance., Extracted, validated, and analyzed operational and customer data to...
Alorica
Provided remote technical assistance by accessing customers’ mobile devices and laptops to troubleshoot and resolve issues such as viruses, bugs, errors, software updates, configurations, and Samsung Cloud setup., Guided clients on the use of Samsung features and services, and created service...
Bachelor in Software Engineering
High School Diploma