Experienced in providing high-quality customer assistance, team leadership, and legal support across various sectors.
Provided assistance and support to clients across multiple industries, ensuring customer satisfaction.
Excellent verbal and written communication skills demonstrated through client interactions, team coaching, and legal support.
Led teams, organized workflows, and implemented knowledge bases to improve team efficiency and information accessibility.
Proficient in Excel, managing reports, and utilizing various communication and scheduling tools.
SITEL NICARAGUA
Assistance provided for 3 North American companies, including MoneyGram and Capital One bank., Developed analytical criteria in decision making., Optimized procedural resources for premium customer service at Toys R Us.
REMITLY
Mitigated transactions to prevent potential fraud., Monitored calls in French to ensure correct decision-making by agents., Created projects to address service deficiencies.
SITEL NICARAGUA
Planned, organized, and communicated team information., Implemented knowledge base for user-friendly access., Coached team members to improve performance.
INSPIRO
Managed emails, scheduled appointments, and handled phone calls., Monitored interactions across chat, email, and calls., Created monthly reports for performance analysis.
Civil Engineer
Master’s Degree in Design and Evaluation of Industrial and Domestic Wastewater Projects
Architecture
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Freelancer
