Demonstrated experience with Microsoft Office.
Demonstrated experience with Data Analysis.
Demonstrated experience with Leadership.
Demonstrated experience with Detail Oriented.
Foundever El Salvador
Assisting New hired agents with product training and KPIs performance, Providing support to tenure agents who were underperforming
Foundever El Salvador
Receiving and processing job applications through the whole recruitment cycle, First contact via phone with the candidates, Collecting all the required documentation by the client and company
Foundever El Salvador
Assisting virtual wallet users with funds balance questions, Basic troubleshooting, Online purchases, Refunds/reimbursement requests
Dynamic Answering Services
Receiving and reviewing documents provided by the users, Creating the production tracking system, Assisted with product coaching for new hired agents
Bachelor
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Demonstrated experience with Organized.
Glass Mountain BPO
Assisting employees based in the USA with PTO requests, Medical leaves processes, Intranet access issues
Foundever El Salvador
Assisting Insurance companies employees with interpretation services, Interacting with Spanish speakers customers regarding filing claims
