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Administrative and Accounts Professional with 20+ Years in Customer Service and Management
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Competencies
Extensive experience in office administration, staff coordination, and operational support.
Proficient in managing accounts, invoicing, debtors, creditors, and financial reporting processes.
Skilled in client communication, relationship management, and resolving queries efficiently.
Experience in sales support, stock management, and client database maintenance to drive business growth.
Education
Summary
Dedicated professional with extensive expertise in office administration, accounts management, and client relations. Proven track record of enhancing operational efficiency, supervising teams, and supporting business growth in fast-paced environments.
Key Achievements
- Successfully managed administration and client relations at G & J Supplies for over 16 years, ensuring smooth operations.
- Streamlined invoicing and debt management processes at EEZI FRAMES, improving efficiency and accuracy.
- Supervised staff and maintained client databases at CELLULAR DOT COM, enhancing customer engagement.
- Handled comprehensive office functions including payroll, supplier management, and reporting across multiple roles.
Experience
Accounts / Administration / Sales
Switchboard and telephonic ordering. All administration for the Cape Town Branch, including annual leave and sick leave of staff members.. Account queries, debtors and creditor controller, processing of invoices and credit notes, daily banking and cash-up.. Updating client base on Excel.. Liaison officer between courier companies and our Cape Town branch.. Sales - Anticipating clients’ needs and take action to deliver the best solutions whilst continually looking for ways to improve client service and satisfaction and exceed client expectations.. Petty cash. Stock control and stock ordering. Keen and always approachable to help and train other work colleagues with all queries and assisting in completing their work while they are away from the office.
PA to the CEO / Financial Administrator
Reception. Salaries and wages, staff contracts. Invoicing. Debtors and creditors. Created and maintained the supplier database. Screened all calls and kept the CEO’s diary up to date. Setup of meetings and all travel arrangements. Cash sales & reconciliations
Office & Sales Manager
Created and maintained a database for existing clients.. Dealt extensively with clients and their queries.. General Administration.. Stock control.. Supervision of staff.. Typed reports and letters. Handled the petty cash, paying of accounts and travel arrangements.
Customer Services and Accounts
Client services.. Sales. Reception & Switchboard relief.. Financial Manager Assistant.. Billing Queries. General Administration.