This is my profileContact via CazVidBenjamin
Customer Service & Team Leadership with 5+ years of experience
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Competencies
Delivered customer support through calls and chats, resolving issues and providing solutions.
Conducted coaching sessions for teams to enhance performance and service quality.
Provided troubleshooting advice and technical assistance to customers.
Engaged in sales activities across multiple roles aimed at customer engagement.
Communicated effectively with customers and team members to ensure clear interactions.
Education
Languages
Summary
Experienced in managing customer support operations and leading teams to deliver quality service, with a focus on coaching and process improvement.
Key Achievements
- Led three teams at Ibex Nicaragua, providing coaching and feedback to improve customer service interactions
- Managed customer support calls and chats, resolving customer inquiries efficiently across multiple roles
- Gained diverse experience in sales, tech support, and customer service across several companies
Experience
Team Leader
Team Leader of three different teams during my period position, responsible in doing coaching sessions to agents, in order to see the areas of opportunities to give them feedback in order to provide a good customer service interaction.
Customer Service Agent
Responsible of taking calls in the tech support area, giving advices, troubleshooting steps and making appointments to customers.
Customer Service Agent
Responsible of taking calls and chats to provide good resolutions to the concerns, doubts or questions of every customer.