Experienced in managing customer support operations and leading teams to deliver quality service, with a focus on coaching and process improvement.
Delivered customer support through calls and chats, resolving issues and providing solutions.
Conducted coaching sessions for teams to enhance performance and service quality.
Provided troubleshooting advice and technical assistance to customers.
Engaged in sales activities across multiple roles aimed at customer engagement.
Ibex Nicaragua
Team Leader of three different teams during my period position, responsible in doing coaching sessions to agents, in order to see the areas of opportunities to give them feedback in order to provide a good customer service interaction.
Foundever
Responsible of taking calls in the tech support area, giving advices, troubleshooting steps and making appointments to customers.
Ibex Nicaragua
Responsible of taking calls and chats to provide good resolutions to the concerns, doubts or questions of every customer.
Concentrix
Major Degree
Bachelor Degree
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Communicated effectively with customers and team members to ensure clear interactions.
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