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Customer Success & Licensing Specialist (B2B Support)
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Competencies
Developed and implemented digital marketing strategies including social media, content marketing, and SEO.
Managed social media profiles, created content, and increased user engagement.
Monitored and analyzed campaign data to inform marketing decisions.
Produced marketing content tailored to target audiences across different digital channels.
Coordinated marketing projects from conceptualization to execution within deadlines.
Education
Summary
Experienced digital marketing professional with a proven track record in creating impactful campaigns and managing social media strategies.
Key Achievements
- Led the development and execution of comprehensive digital marketing campaigns across platforms.
- Managed social media strategy resulting in increased engagement and followers.
- Analyzed campaign performance metrics to optimize marketing strategies.
Experience
Customer Success & Licensing Specialist (B2B Support)
Provided multilingual support to B2B customers and partners to ensure successful onboarding and license activation for enterprise software solutions., Managed a variety of license types, guiding customers through unique activation processes and ensuring continued product access., Proactively verified license status to maintain customer eligibility for support and services, contributing directly to retention outcomes., Collaborated closely with Sales teams to transfer renewal opportunities and submitted qualified enterprise leads through Salesforce., Delivered product advice and activation support to SMBs, occasionally processing direct sales transactions., Acted as the liaison for global reseller partners, addressing licensing and technical inquiries across various markets.
HR Services Representative
Maintained accurate employee records., Provided assistance with payroll and benefits inquiries.