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Bergman Valerio

Phoenix, Arizona, United States

Customer Service Specialist with 10+ years in FMCG and remote support

  • Worked across multiple roles including Quality Analyst, Digital Channel Manager, and Call Center Agent at Coca Cola Femsa
  • Led training initiatives in quality, recycling, digital tools, and customer service
  • Managed databases and analyzed sales data for Coca Cola Femsa and Bac Credomatic
Customer Service
Expert
Provided in-person and remote customer service across various companies, focusing on consumer satisfaction.
Data Analysis
Intermediate
Analyzed sales and customer data to support business decisions at Coca Cola Femsa.
Digital Marketing
Intermediate
Utilized social media management and Google Ads to enhance digital outreach.
Training & Development
Advanced
Conducted internal training on customer service, sales, and social media strategies.
Laboratory & Quality Control
Intermediate
Managed laboratory entrance procedures and handled consumer complaints related to product quality.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
November 2021 - May 2023
Quality Analyst
Coca Cola Femsa
Reception and attention to consumer complaints., Laboratory entrance., Trainer in quality, recycling and environmental impact.
November 2018 - September 2021
Digital Channel Manager
Coca Cola Femsa
Digital channel manager for new customers, sales and complaints., Sales data analyst., Trainer of digital tools to sellers., Customer service.
September 2015 - September 2018
Call Center Agent
Coca Cola Femsa
Telephone and in-person customer service., New customers., Attention to on premise and off premise channels., Quality complaints.
October 2014 - May 2015
Database Manager
Bac Credomatic
Database management., Revolving collection of arrears 30., Card placement.
January 2014 - May 2014
Customer Service Representative
Movistar - Tigo
Customer service and corporate sales., Customer service in person., Individual and corporate sales., Networking and data.
View Complete Work History
🎓
UdeM
Bachelor's degree
Completed 2014
🎓
Xilonem Educational Center
Secondary Education
Completed 2006
🎓
Deshco S.A.
Certificate
Completed November 2019
See Education & Certifications

Atención al cliente

Soy un apasionado por la atención al cliente, tengo alto enfoque en el consumidor final. nnTengo más de 10 años de experiencia en atención al cliente ya sea en la oficina o de forma remota.nn

Asesoro de atención al cliente Calle Orange

Tengo experiencia en trabajo remoto desde el año 2018. nnHe colaborado en empresas como Movistar, Bac Credomatic, Coca Cola Femsa entre otras.nnTengo mi estudio en casa lo que me permite garantizar el cumplimiento de mis tareas asignadas. nnPromuevo el liderazgo y buen ambiente de trabajo grupal. nnHe demostrado ser ordenado y disciplinado, logrando objetivos de crecimiento personales y laborales. He participado como entrenador interno en temas de atención al cliente, ventas y redes sociales.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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