Experienced call center agent with over 15 years in customer service, technical support, and sales, including leadership roles.
Developed and executed sales strategies, including cold calling and closing deals, within call center environments.
Handled customer inquiries and issues effectively, demonstrating empathy and problem-solving skills.
Led teams from agent level to supervisor and manager, overseeing operations and performance.
Provided technical assistance and support for varied products and services in a call center setting.
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Excelled at communicating with customers and team members, facilitating effective interactions over the phone.
