Experienced in recruitment, onboarding, and quality assurance with a strong background in healthcare interpretation and customer service. Adept at process optimization and sourcing top talent.
Skilled in sourcing, interviewing, and onboarding top talent across diverse roles and industries.
Proficient in facilitating clear communication between healthcare providers and patients, and in team collaboration.
Experienced in developing QA processes to enhance service quality and operational efficiency.
Dedicated to providing exceptional customer support via voice, chat, and email channels, and managing escalations effectively.
Voyce
Facilitated communication between healthcare providers and patients with limited English proficiency (LEP).. Provided high-quality, accurate interpretation of medical discussions, requiring specialized training in medical terminology and cultural sensitivity.. Adhered to strict professional and ethical standards, including patient confidentiality and HIPAA.
Beepermd
Started a new hire paperwork process for different positions, IT, tech support, sales, customer service, and tester support.. Pre-screened resumes before sending to corporate hiring managers for consideration.. Managed a team of 4 recruiters, in charge of monthly goals, training, and creation of new processes.
Papa Inc
Hired employees nationwide, initiated a new hire paperwork process for different positions, IT specialist, tech support, sales, customer service.. Used Boolean searches to source using different job boards Indeed, Zip recruiter, Glassdor, LinkedIn.. Pre-screened resumes prior to sending to corporate hiring managers for consideration.. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.. Managed a team of 10 recruiters, in charge of monthly goals, training and creation of new processes.. Used Boolean searches to develop applicant portfolios for expected openings.. Onboarding.
Marketing
Microsoft office
Mentor certification
Supervisor certification
Quality analyst certification
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Golden design & solutions W@H
In charge of the entire hiring process for a brand new marketing business.. Opened positions, found great candidates, interviewed all candidates, followed up on possible candidates and hired them.. Connected the people already hired to clients for different marketing tasks such as web add-ons (Consecutive translation from English to Spanish/Spanish to English).
AG Marketing
Followed up with existing customers to recover their service/subscriptions and stay with the company (outbound calls).
SITEL
Provided support to different campaigns ensuring service quality meets established standards.. Developed quality assurance processes and procedures to catch issues affecting performance indicators.. Provided daily feedback to agents based on behaviors found along the audited calls.. Developed action plans to improve metrics and behaviors.
SITEL
Identified and processed desirable candidates to fill job openings.. Interviewed candidates and managed the job offer process.
SITEL
Provided support as an interpreter on internal calibrations/meetings (English to Spanish/Spanish to English).
SITEL
Provided voice service, chat and email support.. Assisted other agents by helping with the system and making right decisions based on customer requests/issues.. Managed escalations/investigations that impacted customers and the company.
Trainer certification
