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Customer Service & Research Assistant with 4+ years of communication expertise
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Competencies
Handled inbound and outbound calls, resolving customer and dealer issues efficiently.
Supported the design and preparation of market research reports and materials.
Utilized bilingual skills to improve clarity and problem resolution with diverse clients.
Developed questionnaires, presentations, andized research documentation using standard software tools.
Applied teamwork, active listening, problem solving, and leadership skills across roles.
Education
Languages
Summary
Experienced in bilingual customer service and market research support, skilled in communication, problem-solving, and data preparation.
Key Achievements
- Managed bilingual communication to facilitate customer issues at Keiser University
- Assisted in preparing market research reports and developing questionnaires at Kantar Mercaplan
- Demonstrated proficiency in data management tools including Word, PowerPoint, Excel, and Outlook
Experience
Customer Service Representative
Answering inbound calls, resolving problems, and providing assistance., Making outbound calls to dealers and customers, problem solving., Bilingual skills (English/Spanish) to facilitate communication and problem resolution.
Research design assistant
Prepare market research reports to achieve study objectives., Develop questionnaires, presentations, and other materials to ensure accurate research., Competent skills in Word, PowerPoint, Excel, and Outlook., Problem-solving and attention to detail to achieve better research outcomes.