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Customer Service & Dispatch Specialist with 5+ years in logistics and support
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Competencies
Expertise in addressing customer needs, resolving complaints, and maintaining high customer satisfaction levels across various roles.
Applied in technical support and customer service to diagnose issues and develop effective solutions.
Handled packing, labeling, and shipping logistics, ensuring timely deliveries and accurate tracking at Metropolitan Warehouse.
Utilized in customer interactions and conflict resolution to clarify information and negotiate solutions effectively.
Provided VPN and internet troubleshooting support at Concentrix, demonstrating technical proficiency.
Education
Languages
Summary
Dedicated to delivering excellent customer service, managing shipment operations, and resolving technical issues. Skilled in communication, problem-solving, and maintaining customer satisfaction in fast-paced environments.
Key Achievements
- Managed customer inquiries and complaints efficiently at Metropolitan Warehouse, improving customer satisfaction through accurate info and problem resolution.
- Handled high-volume customer calls at Telus International, maintaining minimal wait times and updating account information to ensure data accuracy.
- Resolved technical issues related to VPN and internet connectivity at Concentrix, demonstrating troubleshooting and problem-solving skills across technical support functions.
Experience
Active Dispatch
Packed, labeled, and shipped products to customers, providing accurate delivery timelines., Responded to customers' complaints regarding service and product quality to solve issues utilizing reports created on MS Office platforms., Used well-established online selling techniques and...
Customer Service Representative
Answered constant flow of customer calls with minimal wait times., Updated account information to maintain customer records and assistance to customers, paying attention to special needs or wants addressing customer needs and resolving concerns.
Tech Support
Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions., Provide assistance on VPN basic troubleshooting situations: no internet., Develop and monitored budgets for recreational activities.