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Project Manager / Sales Operations Specialist
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Competencies
Demonstrated experience with HubSpot CRM.
Demonstrated experience with Client Relationship Management Tools.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Google Workspace.
Education
Summary
Project Manager / Sales Operations Specialist open to new opportunities
Experience
Project Manager / Sales Operations Specialist
Managed end-to-end project lifecycles, coordinating across cross-functional teams to ensure successful initiation and completion.. Utilized HubSpot CRM to meticulously track customer interactions, manage high-volume leads, and analyze sales data for executive insights.. Identified and implemented process improvements to optimize sales workflows and enhance operational efficiency.
Account Manager
Served as the primary point of contact for key corporate accounts, fostering strong client relationships and ensuring high retention and satisfaction rates.. Collaborated closely with creative, strategy, and media teams to deliver integrated marketing campaigns on time and within budget.. Managed client project scopes, brief development, and timelines, balancing agency deliverables with client expectations.. Tracked campaign performance metrics and delivered regular, data-driven progress reports and presentations to client stakeholders.
Virtual Executive Assistant
Managed and organized executive schedules, including the coordination of appointments, meetings, and conference calls.. Acted as a primary point of contact for incoming communications, drafting responses and delegating tasks to appropriate team members.. Coordinated complex travel arrangements, creating detailed itineraries for flights, accommodation, and ground transport.
Sales Operations Specialist
Ensured data integrity by updating and maintaining accurate sales records within the CRM system.. Generated and analyzed performance reports, providing actionable insights to management on key performance metrics.
Customer Service Representative
Documented customer interactions and feedback to identify trends and improve overall service quality.. Resolved complex product-related questions and provided technical troubleshooting for customers.
Business Development Representative
Initiated contact with prospects via phone and email to build and maintain remote customer relationships.. Addressed queries promptly to ensure high levels of customer satisfaction and support.