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Bonnie
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Competencies
Demonstrated experience with Customer assist.
Demonstrated experience with Fresh Desk/Freshmint.
Demonstrated experience with Five9.
Demonstrated experience with Rundeck.
Demonstrated experience with Slack.
Education
Summary
Professional profile
Experience
Dealer Support Representative and Customer Service Agent
Inbound and outbound international phone calls to customers.. Provide resolution to customers, take payments, do refunds, make escalations, provide invoice information, payment arrangements, review documentation of identities, bank statements due to failures for overrides, imei updates, restrictions removal, email, address, date of birth and full name updates.. Usage of programs: Customer assist, Fresh Desk/Freshmint, Five9, Rundeck, Slack, WorldPay and usage of Microsoft Office programs: Word, Excel, PowerPoint, Adobe Acrobat, Outlook.
Customer Service Agent
Inbound and outbound international phone calls to customers, usage of Quick View and Samson programs, take payments, provide help and information of customer’s invoices.
Quick Service Operator, Officer Mess attendant
Attend the buffet area, tables setup of officer mess, daily sanitization, provide help to crew members, take meal orders for guests.
Purser
Migration documents control.. Scanned passengers’ ticket in and out using Fidelio program for one way and round trip.. Announcement via PDA.. Ship clearance, passengers counting.. Front desk help and sells.. Casino supervision.
Maintenance Department Assistant
Follow procedures for corrective and preventive maintenance reports, control of petty cash and organization of payment to employees, inventory control for general equipment, do requisitions by MP2 program, daily odometer revision on plant, assist maintenance department with printing drawing plans, plant audit according regulations of ISO 9000/14001, weekly meeting with employees according programmation, planning and scheduling control for maintenance by P3 program.
Purchasing Manager
Management of each purchase, deal with providers to low cost of products, management of petty cash, month expenses reports, faxing, scanning.
Plant Manager & Engineering Assistant
Assist plant manager and engineering department, control of petty cash reimbursement, organize payment to employees, fuel oil samples documentation control for international evaluation, attend international phone calls from providers and visitors.
Receptionist / Import & Export Assistant / Logistic Manager
Organizes files and keep control in the reception area.. Takes international phone calls, attend customers and providers, provide assistance to internal and external personnel on each requirement.. Document coming and outgoing registration for containers on each import and export.. Logistic control of cartoon tags for every export.. Digitize heading tariff, manifest, filling of bill of lading and duas.