Bonolo - Customer Service Professional at South African Airways with over 10 years of experience

Johannesburg, Gauteng, South Africaen

Successfully managed passenger check-ins and flight arrivals, enhancing operational efficiency.

Led VIP lounge services, improving guest experience and satisfaction levels.

Published on CazVid

Summary

Dedicated aviation professional with over a decade of experience in customer service, airport operations, and VIP lounge management. Skilled in enhancing passenger satisfaction and operational efficiency.

Key Achievements

Streamlined ticket issuing and changing processes, reducing wait times and errors.
Provided exceptional customer service to diverse passengers, including business class and protocol guests.
Maintained high standards of safety and protocol adherence in fast-paced airport environments.

Skills

Customer ServiceExpert

Delivered outstanding service to passengers and VIP guests, ensuring high satisfaction and loyalty.

CommunicationAdvanced

Effectively liaised with passengers and team members, ensuring clear and professional interactions.

Operational EfficiencyAdvanced

Optimized check-in and boarding processes to improve turnaround times and service quality.

Team CollaborationIntermediate

Worked seamlessly with colleagues to deliver smooth airport operations and guest experiences.

Multitasking

Experience

CUSTOMER SERVICE AGENT

South African Airways - Cape Town International Airport

2021 - Present

Check-in Passengers. Flight Arrivals. Welcome of protocol guests. Boarding gates. Baggage handling. Host business class passengers. Lounge access receptionist. Ramping the aircraft. Deportation of illegal immigrants. Check visa and other docs. Liaise with immigration for documentation and fines to sent to relevant parties. Billing for illegal passengers in the country. Rebookings of travel tickets both domestic and international. Provide high end professional hospitality service combined with the knowledge of protocols for VIP passengers. Manage daily lounge operations, and supervise ground hostesses. Ensure all facilities are in excellent working condition and professionally presented. Manage International and Domestic Lounges. Meet and greet VIP passengers and ensure confidentiality and discretion. Liaise with and ensure VIP protection and chauffeurs are on standby and highest level of security is adhered to.