BPO - Professional profile at BPO in Medellín, Colombia

Medellín,Antioquia,Colombiaen

Established efficient call center operations, improving client satisfaction metrics.

Led process improvements resulting in reduced operational costs.

Published on CazVid

Summary

Dedicated BPO specialist with a proven track record in managing call center operations, process improvements, and client relationships to drive business success.

Key Achievements

Managed client relationships, ensuring high retention rates.
Implemented training programs enhancing staff productivity and quality.

Skills

Customer ServiceAdvanced

Expertise in delivering exceptional support and maintaining high customer satisfaction.

Process OptimizationIntermediate

Skilled in streamlining workflows to enhance efficiency and reduce costs.

Client Relationship ManagementAdvanced

Proficient in building and maintaining strong client partnerships.

Team LeadershipIntermediate

Capable of leading teams to achieve operational targets and improve performance.

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