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SQL Server Developer and Technical Support Specialist with 20+ years of experience
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Competencies
Proficient in SQL Server management, performance tuning, and data security for enterprise and small business environments.
Experienced in Power BI, SSIS, SSRS, and SSAS for creating insightful dashboards and reports that drive business decisions.
Over 20 years supporting hardware, software, and network issues in bilingual environments, ensuring customer satisfaction.
Skilled in TSQL, Visual Basic .NET, and database development to build customized solutions for clients.
Strong ability to communicate technical concepts clearly and resolve complex issues efficiently.
Education
Languages
Summary
Dedicated IT professional with over 20 years of experience in database management, business intelligence, and technical support. Fluent in English and Spanish, adept at delivering solutions that optimize performance and enhance user experience.
Key Achievements
- Developed and optimized SQL Server databases supporting accounting systems for small businesses.
- Led performance tuning and optimization of SQL Server 2019 environments, enhancing system efficiency.
- Provided bilingual technical support (English and Spanish) across multiple channels, resolving complex hardware and software issues.
- Designed and implemented business intelligence solutions using Power BI and SSIS/SSRS/SSAS tools.
- Automated database backup, restore, and maintenance tasks, ensuring data integrity and availability.
Experience
Customer Service Technical Support
Addressing issues related to hardware and software, resolving technical problems efficiently., Providing support in English and Spanish through various channels, including email, chat, and phone., Engaging in effective communication to assist users with troubleshooting and technical inquiries.
SQL Server Developer
Developed SQL Server Databases for Accounting Systems for small companies and developed the respective software tools using Visual Basic .NET programming language., Included Shrink, backup and restore the SQL Server database when needed.
Customer Service Technical Support
Provide customer service and technical support for Intel software tools., Deliver support services in English to ensure effective communication., Manage support interactions for Intel sites worldwide.
SQL Server 2019 Database Administration
SQL and TSQL Programming, SQL Server 2019 Analysis Services (SSAS) / SQL Server 2019 Integration Services (SSIS) / SQL Server 2019 Reporting Services (SSRS) / Microsoft Power BI, SQL Server Performance Tuning, Microsoft Azure Administration, Microsoft Azure Data Engineering
Microsoft Power BI Desktop for Business Intelligence., Querying MS SQL Server with Transact-SQL., SQL Server Database Administrator (DBA)., SQL Server Integration Services (SSIS) / SQL Server Reporting Services (SSRS) / SQL Server Analysis Services (SSAS)., Microsoft Azure Data Fundamentals., SQL Masterclass: SQL for Data Analytics., Software Developer Fundamentals (Using VB .NET), Software Developer Fundamentals (Using C#)
Conversational English course
System Engineering
System Engineering