Over a decade of expertise in regulatory compliance, sales, and customer relations across financial, insurance, and customer service industries. Skilled in negotiation, client advising, and quality assurance, with proven ability to manage high-volume caseloads and foster customer loyalty.
Applied knowledge of federal and state tax codes, FDCPA regulations, and Sarbanes-Oxley standards in client advising, collection, and quality assurance roles.
Effectively educated clients and customers on product benefits, handled objections, and closed sales in auto warranty, insurance, and customer service settings.
Built and maintained strong relationships with clients and customers to foster retention and generate new business opportunities.
Utilized verbal and written communication skills to explain complex policies, negotiate with agencies, and enhance customer satisfaction.
Tax Relief Group
Consulted with clients to assess tax liabilities and identify options for relief programs, settlements, or payment plans., Educated clients on IRS and state tax laws, compliance requirements, and available resolution strategies., Negotiated with the IRS and state tax agencies on behalf of clients...
Head Start Warranty
Educated customers on extended auto warranty options, coverage plans, and benefits to match their vehicle needs., Handled inbound and outbound sales calls, effectively overcoming objections and closing warranty sales., Maintained deep knowledge of warranty terms, exclusions, and pricing to ensure...
B&B Litigation Firm
Contacted customers via phone, email, and mail to recover overdue accounts in compliance with FDCPA and company policies., Negotiated repayment plans, settlements, and payment arrangements tailored to clients’ financial situations., Educated customers on repayment options while maintaining...
Business Consulting Specialists
High School
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