This is my profileContact via CazVidBrandon
Customer Service & Sales Specialist with 5+ years in financial and retail sectors
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Competencies
Proficient in delivering clear, effective communication in English and Spanish for customer engagement.
Experienced in closing sales, objection handling, and consultative selling across multiple industries.
Skilled in managing post-sales support, conflict resolution, and customer retention strategies.
Demonstrates strong organizational skills and punctuality in managing multiple client accounts and tasks.
Expert in utilizing CRM and call center platforms for customer data management and sales tracking.
Education
Languages
Summary
Versatile professional with over 5 years of experience in customer service, sales, and financial advising. Adept at building client relationships, managing CRM systems, and providing technical and consultative support in the US and Spanish-speaking markets.
Key Achievements
- Handled insurance policy analysis and hospital charge validation, ensuring accuracy for US clients at United Collection Bureau.
- Managed customer objections and loyalty strategies while selling telecom services and gift packages, boosting retention at SSG.
- Provided technical automotive advice remotely, enhancing customer satisfaction and supporting sales at CarID.
Experience
Back Office Collector
Analysis and correction of insurance policies for clients in the United States, Validation of hospital charges and patient statements
Sales and Retention Agent
Sale of gift packages and event services, Handling cancellations, objections, and customer loyalty, Sale of telecommunications services (cable, internet, and mobile phone – Optimum account)
Sales Representative
Handling incoming calls and providing technical advice on automotive parts for cars, motorcycles, boats, and trucks
Financial Advisor / Sales Agent
Advising on debt consolidation and personalized financial products, Selling plans focused on savings and improving credit profiles, Structured coaching in personal finance