This is my profileContact via CazVidBrandon
Customer Service Specialist with 5+ years in client support & resolution
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Competencies
Delivered empathetic and solution-oriented support handling customer inquiries and resolving issues efficiently.
Managed complex product and account problems, ensuring quick resolution and customer satisfaction.
Utilized Excel and Office packages for data management, inventory tracking, and creating customer previews.
Advised customers on products suitable to their needs and facilitated sales processes effectively.
Education
Languages
Summary
Experienced customer support specialist with a proven track record in resolving product issues, consulting clients, and managing sales processes. Skilled in utilizing Excel and Office tools to enhance efficiency and accuracy. Committed to delivering empathetic service and building long-term...
Key Achievements
- Provided comprehensive product support and account management at Concentrix, resolving product issues and ensuring customer satisfaction.
- Handled customer consultations and product sales at Luminarias Solares, increasing customer engagement through tailored recommendations.
- Maintained accurate weekly Excel and inventory records, supporting efficient store and data management.
Experience
Customer Service
Resolve product-related issues, Protect customer account security, Provide information about customers' health insurance accounts, Explain step-by-step how to get started with state insurance to new customers, Empathize with and assist customers with frequently asked questions about health...
Customer Service and Resolution
Product sales, Customer consultation on the best option for their needs, Weekly Excel maintenance, Dropbox maintenance based on new and out-of-stock inventory, Empathizing with the customer and helping them select the best product for their needs, Creating a preview for potential customers to...