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Customer Service Specialist with diverse experience in support, data, and operations
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Competencies
Applied data analysis skills to monitor KPIs and perform anomaly auditing at Lean Solutions Group.
Provided customer support through live chat, focusing on issue resolution and satisfaction.
Proficient in Office tools such as Power BI for dashboard development and data structuring.
Utilized assertive communication skills in customer interactions and team coordination.
Managed sales and logistics of a food entrepreneurship project within university regulations.
Education
Languages
Summary
Experienced in customer support, data visualization, and operational management across diverse roles.
Key Achievements
- Managed customer support via live chat, ensuring issue resolution and customer satisfaction
- Developed Power BI dashboards, conducted KPI monitoring, and performed anomaly auditing
- Supervised food entrepreneurship project, managing sales and compliance within university guidelines
Experience
Customer Service Agent
Customer support via live chat, focusing on issue resolution, customer satisfaction, and sales.
Data Intern
Proficient in Office tools, development of Power BI dashboards, database structuring, KPI monitoring, and anomaly auditing.
Administrator
Managed a food entrepreneur project selling empanadas and beverages within Universidad Pontificia Bolivariana, under regulated sales permission.
General Assistant
Packaging, delivery, warehouse support, billing.