Versatile professional with over 5 years of experience in sales, customer service, and operational support. Skilled in client engagement, technical troubleshooting, and database management, with a proven ability to adapt across industries including healthcare, travel, and banking.
Delivered exceptional customer service, handling inquiries, cancellations, and client support across various roles.
Utilized upselling and closing techniques to enhance sales outcomes, especially in healthcare sales environments.
Resolved technical issues for clients and internal teams, ensuring smooth operations with Microsoft Office and GDS systems.
Managed databases, campaign operations, and performance reports in back-office and collection environments.
BLACKSTONE MEDICAL SERVICES S.A
Contacting patients who had not been successfully converted by the general sales department, Using stronger and more strategic methods to close sales
IGT SOLUTIONS S.A.S
Provided customer service and travel assistance for premium US clients through Capital One Travel, Managed bookings for flights, hotels, car rentals, and travel packages, Assisted with cancellations, itinerary changes, and reservation issues using Amadeus and GDS/NDS systems
MULTIENLACE S.A.S (Konecta)
Worked as a Collections and Customer Service Representative for Bancolombia, Managed databases, operational controls, campaign assignments, and performance reporting
CHUTUS BAR
Customer service, Maintenance of the warehouse, Cleaning of the place
International Business
Certificate
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Maintained strong verbal and written communication skills across customer interactions and team collaborations.
