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Sales and Customer Service Professional with 5+ years of diverse experience
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Competencies
Delivered exceptional customer service, handling inquiries, cancellations, and client support across various roles.
Utilized upselling and closing techniques to enhance sales outcomes, especially in healthcare sales environments.
Resolved technical issues for clients and internal teams, ensuring smooth operations with Microsoft Office and GDS systems.
Managed databases, campaign operations, and performance reports in back-office and collection environments.
Maintained strong verbal and written communication skills across customer interactions and team collaborations.
Education
Languages
Summary
Versatile professional with over 5 years of experience in sales, customer service, and operational support. Skilled in client engagement, technical troubleshooting, and database management, with a proven ability to adapt across industries including healthcare, travel, and banking.
Key Achievements
- Successfully managed patient follow-ups and employed strategic methods to close sales at Blackstone Medical Services.
- Provided comprehensive travel assistance, managed bookings, and handled reservations using Amadeus at IGT Solutions.
- Performed collections and customer service duties, managed operational controls, and reporting at Multienlace S.A.S.
Experience
Sales - Patient rescue representative
Contacting patients who had not been successfully converted by the general sales department, Using stronger and more strategic methods to close sales
Customer service and bilingual travel assistance representative
Provided customer service and travel assistance for premium US clients through Capital One Travel, Managed bookings for flights, hotels, car rentals, and travel packages, Assisted with cancellations, itinerary changes, and reservation issues using Amadeus and GDS/NDS systems
Agent - Campaign technician - BackOffice
Worked as a Collections and Customer Service Representative for Bancolombia, Managed databases, operational controls, campaign assignments, and performance reporting
Bartender - Waiter
Customer service, Maintenance of the warehouse, Cleaning of the place