Dedicated customer service professional with extensive experience managing client inquiries, resolving problems, and supporting administrative tasks across multiple channels and companies in Colombia.
Experience handling customer inquiries, resolving issues, and managing PQRS in various industries.
Proficient in using Excel for administrative and data management tasks.
Skilled in providing support via phone, WhatsApp, email, and other communication channels.
Experience organizing and scheduling events and managing customer appointments.
Sigma Developer Solutions
Atención al cliente en asistencias al hogar y beneficios., Gestión de PQRS, resolución de dudas y tareas relacionadas.
Keday Store
Atención vía telefónica, WhatsApp y correo., Manejo de Excel y soporte en tareas administrativas.
Teleperformance
Atención a socios en Latinoamérica, solución de PQRS y soporte en tiempo real.
Atento S.A.
Agendamiento de tarjetas de crédito, atención al cliente y gestión de PQRS.
Xorex de Colombia
Técnico
Bachiller académico
Effective communication with clients and team members in diverse roles.
Agendamiento de eventos, atención al cliente y gestión de PQRS.