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Competencies
Demonstrated experience with Call handling.
Demonstrated experience with Ethical sales practices.
Demonstrated experience with Email and live chat support.
Demonstrated experience with Reporting and analytics.
Education
Languages
Experience
Outbound Call Centre Agent
Responsible for monitoring inbound phone calls, emails, and online chat requests, and responding in a timely manner, identifying customers needs, researching customer issues, and providing prompt, clear solutions via phone calls., Documenting all customer interactions through a CRM system. Building strong relationships.
Travel Booking Agent
Manage travel requirements made for business or holiday, providing tourism related services and package tours on behalf of the suppliers., Planning and selling transportations, accommodations, insurance and other travel services, cooperating with clients by phone to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations. Keeping their clients satisfied and loyal for future services.
Travel Agency Front Desk Receptionist
First point of contact for visitors and guests at the Welcome Centre. Providing exceptional customer service, handling inquiries, and performing administrative tasks to ensure the smooth operations of the front desk and support the overall tourist experience.
Tourist Guide
Provide assistance, information and guidance to individuals or group visiting this important touristic place, also implementing scheduled activities for guests.