Brayan - Customer Service Representative with 5+ years in medical interpretation

Quetzaltenango, Quetzaltenango, GuatemalaRemoteen

Delivered accurate medical interpretations via OPI & VRI, ensuring cultural sensitivity and confidentiality.

Supported diverse patient populations by providing clear communication of medical instructions and treatment plans.

Published on CazVidOpen to remote

Summary

Experienced in providing accurate medical interpretation and outstanding customer service in high-pressure environments.

Key Achievements

Handled high-volume calls, resolving complex customer inquiries and complaints professionally.

Skills

Customer ServiceExpert

Provided high-quality customer support, managing conflicts, building rapport, and resolving issues efficiently.

Interpretation TechniquesAdvanced

Applied professional consecutive interpretation methods in medical settings to facilitate effective communication.

Communication SkillsExpert

Demonstrated clear, courteous, and professional communication during high-volume customer interactions.

Problem SolvingAdvanced

Resolved customer complaints and issues with favorable solutions, balancing satisfaction and company policies.

Computer Literacy

Experience

Customer Service Representative

Virtual Interpreter (OPI &amp; VRI)

02/2021 - 04/2025

Delivered accurate and culturally sensitive medical interpretations via Over-the-Phone (OPI) and Video Remote Interpreting (VRI)., Applied professional consecutive interpretation techniques to ensure clear, effective communication between healthcare providers and patients., Maintained...