Bilingual customer and technical support agent with proven ability to handle multiple interactions, verify legal documents, and maintain high standards of service quality.
Provided support to users via email, chat, and calls, ensuring quality and transparency.
Assisted users with technological applications and legal documentation, often under pressure.
Validated legal documents for users applying to a global mobility agency.
Managed multiple interactions simultaneously and adapted to different requests.
Teleperformance
Validating legal documents for users who applied to be partners of a globally recognized mobility agency, Supporting verifications by means such as emails, chats, calls and tickets, Maintaining quality standards and transparency with the user.
SITEL
Providing technical support and user service with technological applications and legal documentation whenever necessary., Handling 3 active interactions at the same time, Working under pressure and in different requests without any problem.
Mathematician
Systems Engineering
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Collaborated with teams in high-pressure environments, supporting overall service delivery.
