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Brayan Martinez

Bogotá, Bogota D.C., Colombia

Bilingual Customer & Technical Support Agent with diverse experience

  • Validated legal documents and supported verification processes at Teleperformance
  • Handled multiple simultaneous interactions effectively in a fast-paced environment at SITEL
  • Maintained quality standards and transparency in all client interactions
Customer Service
Advanced
Provided support to users via email, chat, and calls, ensuring quality and transparency.
Technical Support
Intermediate
Assisted users with technological applications and legal documentation, often under pressure.
Legal Documentation Verification
Intermediate
Validated legal documents for users applying to a global mobility agency.
Multitasking & Adaptability
Intermediate
Managed multiple interactions simultaneously and adapted to different requests.
Teamwork & Leadership
Beginner
Collaborated with teams in high-pressure environments, supporting overall service delivery.

Languages

Spanish
Bilingual
English
Bilingual
See Full Skillset on CazVid
OCT 2019 - AUG 2020
Bilingual Agent
Teleperformance
Validating legal documents for users who applied to be partners of a globally recognized mobility agency, Supporting verifications by means such as emails, chats, calls and tickets, Maintaining quality standards and transparency with the user.
OCT 2020 - AUG 2021
Bilingual Chat Agent
SITEL
Providing technical support and user service with technological applications and legal documentation whenever necessary., Handling 3 active interactions at the same time, Working under pressure and in different requests without any problem.
View Complete Work History
🎓
Mathematician
Mathematician
Completed 2022
🎓
Systems Engineering
Systems Engineering
Completed 2025
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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