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Breanna
Customer Service & Event Operations Specialist in Hospitality and Entertainment
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Competencies
Skilled in delivering exceptional service, ensuring customer satisfaction, and managing high-volume environments efficiently.
Experienced in coordinating event logistics, guest activities, and setup/breakdown for sports and entertainment events.
Proven ability to increase sales through menu upselling, promotions, and engaging guest interactions.
Effective in conducting interviews, guiding guests, and supporting team collaboration in dynamic settings.
Collaborates well within diverse teams to deliver seamless service and event execution.
Education
Summary
Enthusiastic and detail-oriented professional with experience in hospitality, event coordination, and brand engagement. Adept at delivering exceptional service, increasing sales, and managing high-volume environments. Eager to leverage my skills in dynamic teams to enhance guest experiences and operational success.
Key Achievements
- Increased daily ticket sales by approximately 10% through effective brand engagement at All Roads Travel.
- Provided high-quality service in fast-paced environments, ensuring customer satisfaction and repeat patronage at Red Robin and PopStroke.
- Supported successful event logistics and guest experiences as Event Operations Coordinator for Vegas Vipers.
- Conducted volunteer recruitment and communication for the Super Bowl Host Committee, enhancing volunteer engagement and coordination.
Experience
Server
Provide fast, friendly service in a high-volume dining environment. Take orders accurately and upsell menu items and promotions. Maintain menu knowledge including specials and allergens. Support team efficiency during peak rush periods
Golf Associate
Served beverages and ensured order accuracy and quality. Hosted guests and directed event flow and seating. Explained offerings and promoted upgrades and passes. Delivered food and drink during high-traffic periods
Brand Ambassador
Engaged large guest groups in immersive brand experiences. Increased daily ticket sales by ~10% through outreach and promotion. Guided guests through exhibits and presentations. Consistently contributed to high guest satisfaction and repeat engagement
Volunteer Services Intern
Conducted volunteer recruitment interviews via Zoom. Assisted with event communications and scheduling. Researched venues and supported volunteer coordination
Event Operations Coordinator
Supported game-day and fan event operations. Coordinated guest activities and field engagement. Assisted with setup, breakdown, and logistics