Experienced interpreter and support professional offering multilingual communication, customer service, content moderation, and technical troubleshooting expertise, with proven ability to manage diverse client needs.
Interpreted spoken and written Spanish for clients in various settings, maintaining message integrity.
Reviewed and edited online content and managed content distribution across platforms.
Diagnosed and troubleshot hardware, software, and network issues while assisting customers.
Handled customer inquiries, resolved concerns, and maintained client records efficiently.
Upwork
Interpreted conversations between foreign language-speaking clients and others., Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns., Maintained message content, tone, and emotion as closely as possible., Interpreted...
Acquire BPO
Approved, reviewed and edited content flowing to website., Suggested improvements to content to enhance quality and accuracy., Managed content distribution to online channels and social media platforms., Acquired in-depth knowledge of content areas to provide effective edits.
Telecom
Performed various administrative tasks by filing, copying and faxing documents., Assist with appointment scheduling., Assessed clients' needs and determined eligibility for intake services., Completed intake assessment forms and filed clients' charts., Maintained accurate,...
Alorica
Bachelor's Degree
Master's Degree
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Performed administrative tasks and managed content flow for online platforms.
Assisted customers in identifying issues and explained solutions to restore service and functionality., Diagnosed and troubleshot hardware, software and network issues., Responded to customer inquiries and provided technical assistance over phone and in person., Researched and identified solutions...
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Assisted customers in identifying issues and explained solutions to restore service and functionality., Diagnosed and troubleshot hardware, software and network issues., Responded to customer inquiries and provided technical assistance over phone and in person., Researched and identified solutions...
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Handled customer inquiries and suggestions courteously and professionally., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Answered constant flow of customer calls with minimal wait times., Answered customer telephone calls promptly to avoid...
