Dedicated professional with over 3 years of providing exceptional customer service in fitness and loyalty call center environments. Skilled in gym management software, POS systems, and client retention strategies.
Provided consistent support in fitness and call center settings, addressing customer needs effectively.
Utilized gym management tools to check-in members and manage attendance records efficiently.
Processed payments for memberships and products accurately at the fitness center.
Engaged in persuasive communication to retain clients and offered promotions to reduce cancellations at the call center.
L-Bloque Fitness Center
Handled memberships check-ins using gym management software and maintained accurate attendance records., Provided exceptional customer service, assisting 15+ customers daily with information about gym services., Processed payments for memberships, classes, and products using point of sale systems.
Voice Team Call Center
Provided exceptional customer service, in the loyalty department assisting 20+ customers daily with information & resolving any inconvenience with the company., Handled inbound and outbound customer calls with the goal of retaining existing clients and reducing cancellations., Used...
Primary and Secondary School
Communicated effectively with diverse clients and colleagues in both languages.