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Customer Service with 3+ years in fitness and call center environments
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Competencies
Provided consistent support in fitness and call center settings, addressing customer needs effectively.
Utilized gym management tools to check-in members and manage attendance records efficiently.
Processed payments for memberships and products accurately at the fitness center.
Engaged in persuasive communication to retain clients and offered promotions to reduce cancellations at the call center.
Communicated effectively with diverse clients and colleagues in both languages.
Education
Languages
Summary
Dedicated professional with over 3 years of providing exceptional customer service in fitness and loyalty call center environments. Skilled in gym management software, POS systems, and client retention strategies.
Key Achievements
- Handled memberships check-ins and maintained attendance records at L-Bloque Fitness Center, providing reliable service.
- Assisted over 15 customers daily with gym information, ensuring a positive customer experience.
- Supported customer retention efforts at Voice Team Call Center by resolving issues and promoting company services, consistently meeting performance metrics.
Experience
Front Desk Receptionist & Customer Service
Handled memberships check-ins using gym management software and maintained accurate attendance records., Provided exceptional customer service, assisting 15+ customers daily with information about gym services., Processed payments for memberships, classes, and products using point of sale systems.
Customer Service (Loyalty department)
Provided exceptional customer service, in the loyalty department assisting 20+ customers daily with information & resolving any inconvenience with the company., Handled inbound and outbound customer calls with the goal of retaining existing clients and reducing cancellations., Used...