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Administrative and Customer Service Professional with 5+ years of experience
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Competencies
Handled email management, scheduling, and document preparation for executives and teams.
Liaised with clients, managed reservations, and supported sales processes across multiple sectors.
Provided technical assistance for bookings and online sales for hospitality services.
Maintained effective communication with clients, suppliers, and team members to support operational goals.
Highly proficient in Microsoft Office and Google Workspace to support document creation and collaboration.
Education
Languages
Summary
Dedicated administrative and customer service professional with over 5 years of experience coordinating operations, managing client relations, and supporting sales and technical services.
Key Achievements
- Managed schedules, emails, and project documentation for executive teams at CONSTRUX
- Optimized reservation and sales processes for hospitality and storage services at WorldConnection and Hilton
- Provided technical support and customer service, ensuring client satisfaction and operational efficiency
Experience
Administrative Assistant
Manages emails and schedules for executives, coordinating meetings and appointments., Prepares and reviews administrative documents and presentations for meetings., Supports project organization, ensuring deadlines are met., Communicates effectively with clients and suppliers, facilitating problem resolution.
Reservations Manager
Arranged reservations for storage units in the United States., Direct sales and customer service., Proposed ideas to improve the sales process.
Customer Service and Technical
Managed room reservations for the Hilton chain worldwide., Provided technical support for bookings and additional sales.
Appointment Scheduling
Coordinated appointments for satellite installation., Provided customer service and online sales.