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Brithany
Call Center Agent with Customer Service & Scheduling Expertise
Video resume
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Competencies
Provided support and resolved inquiries for patients, ensuring satisfaction and effective communication.
Scheduled and managed medical appointments, ensuring timely confirmations and cancellations.
Handled patient inquiries and feedback efficiently, demonstrating clear and empathetic communication.
Open to taking on duties outside core responsibilities to support team and organizational needs.
Education
Languages
Summary
Experienced Call Center Agent skilled in appointment scheduling, patient support, and team flexibility, seeking to leverage communication and coordination skills across departments.
Key Achievements
- Managed appointment scheduling, confirming, and cancellations for medical clients at Atlantic Quantum Innovations.
- Handled patient inquiries, resolving issues efficiently and providing comprehensive customer support.
- Demonstrated adaptability by supporting duties outside official job description, facilitating team training and cross-department assistance.
Experience
Call Center Agent
Scheduling, confirming, and canceling medical appointments., Resolving patient inquiries and providing customer support.