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Business Director & Sales Operations Manager at Cosan Enterprise Pty Ltd
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Competencies
Expert in creating and managing budgets to optimize financial performance.
Proven ability to manage sales processes and enhance customer satisfaction.
Skilled in managing end-to-end logistics for efficient operations.
Capable of effectively handling customer complaints and building strong relationships.
Education
Languages
Summary
Dynamic professional with extensive experience in business management and sales operations, specializing in financial planning and logistics.
Key Achievements
- Implemented financial planning and budgeting strategies that enhanced supplier relationships.
- Achieved 100% accuracy in stock-count through effective logistics management.
- Streamlined stock acquisition processes, leading to a reduction in operational costs.
- Increased customer satisfaction by ensuring timely and accurate parts supply in sales roles.
Experience
Business Director & Sales Operations Manager
Oversee all financial planning, budgeting, and financial arrangements with key suppliers.. Manage end-to-end delivery logistics and stock-count accuracy.. Handle stock acquisition and strategic product pricing to ensure market competitiveness.. Execute all advertising and marketing strategies to acquire and search for new business opportunities.. Maintained a consistent, satisfied customer base for 4 consecutive years through high-level service and reliable delivery.
Parts Salesperson
Liaised between Toyota, Lexus, and Hino truck workshops for daily parts supply.. Managed counter sales and telesales with a focus on 'First Time Right' accuracy.. Handled customer account credits, debits, and conflict resolution.
Parts Storeman & Sales
Ensured efficient stock flow for workshop services and replacement parts.. Managed storeroom organization, receiving parts, and dispatching daily orders.
Customer Complaints Clerk / General Assistant
Mitigated customer complaints and acted as a liaison between clients and the warehouse.