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Support Engineer
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Competencies
Demonstrated experience with Code B driver’s licence.
Demonstrated experience with Customer service and communication.
Demonstrated experience with Time management and punctuality.
Demonstrated experience with Dispatch and field-technician coordination.
Demonstrated experience with Accurate record-keeping and reporting.
Education
Summary
Support Engineer open to new opportunities
Experience
Support Engineer
Supported internal staff and assisted with daily operational requirements.. Worked NOC shifts, monitored logs and dispatched field technicians.. Coordinated support activities with internal teams and third-party service providers.. Worked in a service environment with a 99.9% SLA target.
Senior Analyst – Store Systems Operations
Provided technical support and incident management in a busy operations environment.. Followed issues through to resolution and supported service continuity.
Senior Analyst – Software / Application Technical Support
Investigated incidents, supported service quality and prepared reports.. Worked with teams to improve processes and resolve customer-impacting issues.
Call Manager / Subject Matter Expert
Supported team members, managed escalations and monitored service-level requirements.
3rd Line Support – Store Applications Systems
Provided support and liaised with teams to track issues through to resolution.
Systems Administrator – Second Line Support
Resolved hardware and software issues and assisted end users.. Monitored application downtime and service targets.
Service Desk Analyst
Logged and resolved service requests and provided after-hours support.
Inbound / Outbound Call Centre Agent
Handled customer, billing and technical enquiries.. Supported sales and marketing activities and acted as stand-in supervisor.