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Bryan
Remote Tech Support Agent with 10+ years of customer service expertise
Video resume
Remote Tech Support Agent
Technician with more than 10 years of experience in the call center environment, back office, Helpdesk and tech support. Similar to my experience in this area I can add major incident manager knowledge and problem solving skills.nHopefully to apply my talents and adaptive personality to fulfill your company's needs.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Technical SupportAdvanced
Provided technical assistance to users across various applications and platforms.
Customer ServiceExpert
Handled customer inquiries and surveys, ensuring effective communication and issue resolution.
Application KnowledgeIntermediate
Utilized tools like ServiceNow, SAP, and Office 365 to support business processes.
Incident ManagementIntermediate
Applied major incident management principles to resolve complex technical problems.
Summary
Experienced customer service and technical support specialist with over 10 years in call centers and helpdesk environments, proficient in multiple applications and incident management.
Key Achievements
- Over a decade of experience supporting customers in call center, helpdesk, and back-office settings
- Gained proficiency with applications such as ServiceNow, SAP, and Office 365
- Possesses knowledge in major incident management and problem solving within technical support roles
Skills
Technical SupportCustomer ServiceApplication KnowledgeIncident Management
Published on CazVid - Jul 3, 2025