Bryan - Product Manager with 5+ years in tech innovation and team leadership

Managed entire product lifecycle from conception through release, coordinating with engineering, design, and marketing teams.

Applied Scrum and Kanban frameworks to optimize project workflows and foster iterative development.

Led and mentored teams of up to 10 members, facilitating collaboration and performance improvement.

Conducted user research and competitive analysis to inform product features and positioning.

Provided accurate information about coverage, claims, eligibility requirements and premiums., Maintained compliance with industry regulations while accurately documenting customer interactions and keeping records of policy changes, claim inquiries, and resolutions., Succeeded in maintaining a positive customer service experience by displaying empathy, patience, and professionalism while addressing customer needs and resolving conflicts., Provided support to policyholders in navigating policies by helping with enrollment, changes, updates., Assisted in tasks like modifying dependents' status, adjusting coverage levels and managing billing issues., Ensured satisfactory resolutions by working diligently towards identifying and resolving problems., Educating customers on policies involved explaining health insurance plan details, enhancing understanding of coverage limitations, network providers, and available healthcare services., Utilised CRM software to record customer interactions, track enquiries and maintain accurate customer information., Obtained patient demographics, insurance information, and medical histories in addition to coordinating the transmission of information between various parties., Provided emergency care in critical situations, demonstrating quick decision-making skills., Maintained accurate and confidential patient records, adhering to HIPAA and ethical guidelines., Responded to patient enquiries and concerns with empathy and professionalism., Supported care teams with comprehensive care delivery by following up on laboratory tests and diagnostic imaging results., Utilised CRM software to record client information, ensuring accurate follow-up activities., Monitors work e-mail consistently during business hours., Collaborated in designing efficient workflows, tools and guidelines for clinician scheduling.

Cold-called prospective customers to build relationships., Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets., Participated in weekly sales meetings, contributing valuable insights and feedback to drive team success., Prepared detailed sales reports for senior management, highlighting achievements and forecasting future trends., Demonstrated strong communication and time management skills to meet and exceeded sales targets., Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients., Advised customers on product range, price, delivery, warranties and product use.