Experienced professional specialized in customer service, data analysis, process improvements, and project support across e-commerce and data management sectors.
Handled complex customer interactions across multiple channels, providing support and resolution.
Performed data analysis, created reports, and analyzed data to support business decisions and corrections.
Collaborated on process enhancements and system updates in support roles to improve operations.
Communicated effectively with customers, team members, and stakeholders through calls, chats, and emails.
Amazon.com and Amazon.com.mx
Strengthened the communication between customer and CSA by doing PRR mining, listening calls, reading chats and emails to improve metrics., Pioneered in the NA English chat channel project., Verify and double check delivery station liaison forms., Be part of the first floor support team in the...
Amazon.com and Amazon.com.mx
Pioneered in the NA English chat channel project., Verify and double check delivery station liaison forms., Be part of the first floor support team in the department providing help and knowledge to new hires in order to ensure that customers are served in the best possible way., Demonstrate...
Amazon.uk and Amazon.es
Pioneered in launch of large items delivery service in United Kingdom
DLS
Pioneered in launch of DLS department., Collaborated and provided support to Managers and all HR population, and new team members on new procedures., Strives to improve existing processes and look for enhancements related to current systems and procedures., Adhered to strict confidentiality...
Diploma
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Demonstrated mastery of operations and tools related to customer support and data management.
Experian
Received consumer requests for assistance, identified support needed, and provided assistance or forwarded requests to appropriate functional area for handling., Inbound calls handling for their different lines of business, Handled escalated consumer issues., Educated consumers on dispute...
Experian
Launched first Premier support team in Costa Rica, Provided 5 star customer service to VIP clients., Performed a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or...
Experian
Receive inbound calls handling different lines of business., Interpreting reports, responding to general inquiries, assisting with fraud alert requests and processing credit and/or score reports., Educate consumer on dispute requests that require direct contact to financial institutions for...
Manpower
Perform analysis in order to provide ATR validation and corrections to CISCO's sellers., Create, analyze, and identify renewal quotes., Analyze data from different sources and tools to provide the exact income to CISCO for its iACV and $Renewed., In charge of setting up meetings and...
Experian
Help with operational escalations., Troubleshoot data loading errors and inconsistencies while established processes., Engage with data furnishers, both written and verbally, while validating submitted data or completing project work., Participate in daily scrum meetings to review escalations,...
