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Bryan Josue Madrid Barahona

Tegucigalpa, Francisco Morazán Department, Honduras

Customer Service & Interpreter with 10+ years of multilingual support

  • Handled diverse communication channels including calls, chats, and emails across multiple roles.
  • Provided professional interpreter services for medical and emergency situations in Spanish and English.
  • Gained extensive experience in video editing and camera operation for broadcasting.
Customer Service
Expert
Extensive experience managing customer interactions via calls, chats, and emails in a high-pressure environment.
Medical Interpretation
Advanced
Provided Spanish/English interpretation for medical consultations and emergency calls, ensuring clear communication.
Video Editing & Camera Operation
Intermediate
Performed editing of TV show footage and operated camera equipment during live events and broadcasts.
Bilingual Communication
Expert
Fluent in Spanish and English, facilitating effective communication across diverse settings.

Languages

English
C2
Spanish
Native Language
See Full Skillset on CazVid
11/2023 - 06/2024
Spanish/English Medical Interpreter
UpHealth
The Workloop: Spanish/English Medical Interpreter for UpHealth, Handled Video Calls and Audio Calls for Medical Interpretation
02/2023 - 08/2023
Customer Service agent
Netflix
InTouch CX: Customer Service agent for Netflix, Handled Calls and chats
01/2016 - 09/2020
Customer Service agent
Startek
Handled Chats only initially, then account transition to Calls, and Emails. Handled Email tickets while in available time while in calls
01/2015 - 08/2015
Interpreter
Grupo Levanter
English to Spanish Professional Interpreter. Interpreted calls for customer service and 911 Emergency calls.
11/2014 - 01/2015
Customer Service Agent
Startek
Customer Service Agent for NetSpend in Tegucigalpa
04/2013 - 06/2014
Video Editing for shows and Camera man
Mi Viña Channel
Edited footage for TV Shows that were to air, as well as for purchase. Worked as camera man at the temple during mass.
View Complete Work History
🎓
High School Diploma
High School Diploma
🎓
Universidad Tecnológica Centroamericana (UNITEC)
Systems Engineering
Completed Still ongoing
See Education & Certifications

Customer Service Representative

Customer Service Agent

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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