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Bryan
Customer Service & Interpreter with 10+ years of multilingual support
Video resume
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Competencies
Extensive experience managing customer interactions via calls, chats, and emails in a high-pressure environment.
Provided Spanish/English interpretation for medical consultations and emergency calls, ensuring clear communication.
Performed editing of TV show footage and operated camera equipment during live events and broadcasts.
Fluent in Spanish and English, facilitating effective communication across diverse settings.
Education
Languages
Summary
Experienced professional with over a decade in customer support, medical interpretation, and video production, proficient in handling multiple communication channels and providing quality service.
Key Achievements
- Handled diverse communication channels including calls, chats, and emails across multiple roles.
- Provided professional interpreter services for medical and emergency situations in Spanish and English.
- Gained extensive experience in video editing and camera operation for broadcasting.
Experience
Spanish/English Medical Interpreter
The Workloop: Spanish/English Medical Interpreter for UpHealth, Handled Video Calls and Audio Calls for Medical Interpretation
Customer Service agent
InTouch CX: Customer Service agent for Netflix, Handled Calls and chats
Customer Service agent
Handled Chats only initially, then account transition to Calls, and Emails. Handled Email tickets while in available time while in calls
Interpreter
English to Spanish Professional Interpreter. Interpreted calls for customer service and 911 Emergency calls.
Customer Service Agent
Customer Service Agent for NetSpend in Tegucigalpa
Video Editing for shows and Camera man
Edited footage for TV Shows that were to air, as well as for purchase. Worked as camera man at the temple during mass.