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Web Developer with 4+ years of technical support & development experience
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Competencies
Extensive experience in HTML, CSS, JavaScript, PHP, Python, and frameworks like React.js and Node.js, supporting website functionality and performance.
Provided bilingual remote support for computer hardware, software, and peripherals, ensuring timely problem resolution.
Managed and maintained MySQL and MongoDB databases, supporting data integrity and application requirements.
Handled customer inquiries in English and Spanish, verified identities, and provided product guidance in financial and tech environments.
Experienced with Git/GitHub, MVC, OOP, process documentation, and basic testing to ensure collaborative and maintainable development workflows.
Education
Languages
Summary
Skilled in web development, technical support, and customer service, with proven ability to develop, optimize websites, and assist users in bilingual environments. Adept at managing databases, employing best practices, and collaborating across teams to deliver efficient solutions.
Key Achievements
- Participated in the development, maintenance, and optimization of internal websites, ensuring stability, performance, and compliance.
- Provided bilingual remote technical support, resolving software, hardware, and peripheral issues efficiently.
- Handled customer inquiries in a high-demand financial environment, verifying identities and managing sensitive data.
Experience
Computer Technical Support
Provided Level 1 remote support to clients in English and Spanish, resolving issues related to software, hardware, and peripherals., Managed identity verification, client and device data updates, appointment administration, and phone support., Delivered remote assistance for computers and printers,...
Customer Service Agent
Handled customer inquiries primarily in Spanish, with occasional interaction in English, within the credit card department., Verified customer identity according to security protocols, updated personal and financial information, managed payments, and monitored transactions., Provided guidance on...
Web Development and Technical Support Intern
Participated in the development, maintenance, and optimization of internal websites, ensuring stability, performance, and compliance with functional requirements., Conducted deployments in development and production environments, prepared technical documentation, and collaborated with...
Warehouse Clerk and Receptionist
Managed inventory of materials, organized storage areas, and handled sample reception., Ensured compliance with hygiene and traceability protocols, recorded information in internal systems, and delivered documents and samples to the corresponding departments., This experience strengthened my...