This is my profileContact via CazVidBusisiwe
Customer Service and Administrative Professional with 7+ Years of Experience
Contact
Competencies
Adept at diagnosing issues and implementing effective solutions in fast-paced environments.
Excellent at conveying information clearly and building rapport with clients and team members.
Efficient in prioritizing tasks to meet deadlines under pressure.
Collaborates effectively within diverse teams to achieve common goals.
Readily adapts to new roles and environments, maintaining productivity.
Education
Summary
Busisiwe is a dedicated professional with over 7 years of experience in customer service, administration, and hospitality. Skilled in problem solving, communication, and teamwork, she excels at delivering high-quality support and adapting to dynamic work environments.
Key Achievements
- Efficiently managed data entry and invoicing at Prosort, improving administrative accuracy.
- Provided exceptional customer support at Icontact BPO, ensuring issue resolution and customer satisfaction.
- Adapted quickly across diverse roles including hospitality and customer service, demonstrating versatility.
Experience
Office Administration
Capturing data. Capturing invoices. Client liaison. Filling
Cashier. Barista. Stock taking. Juice bar
Inbound calls. Providing knowledgeable help to customers and going the extra mile in providing the correct details to their queries.. Troubleshoot problems and drive resolutions. Escalate unresolved issues to relevant internal teams. Meet company standards in customer relation.