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Payment Specialist: Collections
Contact
Competencies
Demonstrated experience with Time Management.
Demonstrated experience with Active Listening.
Demonstrated experience with Communication.
Demonstrated experience with Problem Solving.
Demonstrated experience with Customer Service.
Education
Summary
Professional profile
Experience
Payment Specialist: Collections
Regularly review accounts receivable aging reports to identify overdue payments and prioritize collection efforts based on delinquency status.. Contact debtors via phone, email, or formal correspondence to address outstanding balances and determine reasons for non-payment.. Negotiate feasible repayment plans and settlements for clients facing financial difficulties, ensuring agreements align with company policy.. Investigate and resolve billing discrepancies, invoice errors, or client disputes to facilitate prompt payment.. Process customer payments, handle refunds, and ensure all transactions are accurately allocated to the correct accounts.. Maintain meticulous notes of all interactions, payment commitments, and collection actions within the company's database.. Prepare weekly or monthly reports on collection progress, recovery rates, and the overall status of outstanding debt for management review.. Ensure all collection activities comply with relevant federal and state laws, such as the Fair Debt Collection Practices Act (FDCPA).. Recommend and prepare accounts for further action, including referral to external collection agencies, repossession, or legal litigation when internal efforts fail.
Call Centre Agent Removal Consultant
Handling a high volume of inbound calls (answering inquiries) and outbound calls (follow-ups or sales).. Identifying customer needs, troubleshooting problems, and providing accurate solutions or alternatives.. Accurately logging details of every interaction into a CRM (Customer Relationship Management) system to maintain data integrity.. Following established scripts and standard operating procedures (SOPs) to ensure consistent service quality and regulatory compliance.. Assisting with service bookings, processing payments, and managing refunds or order changes.. Meeting key performance indicators (KPIs) such as average handling time, first-call resolution rates, and customer satisfaction scores.
Assistant Project Manager
Developing and maintaining detailed project schedules and task lists.. Tracking project milestones and deliverables to identify potential delays early.. Coordinating with cross-functional teams to manage resource allocation and task prioritization.. Assisting with budget tracking, expense monitoring, and cost analysis.. Preparing cost estimates and invoices for review.. Reviewing subcontractor change orders and tracking approved costs within the project folder.. Maintaining accurate project documentation, including status reports, risk logs, and meeting minutes.. Managing version control for key deliverables and archiving important documents like blueprints.. Preparing weekly or monthly progress updates for project managers and stakeholders.. Acting as a central communication hub between internal teams, clients, and vendors.. Organizing and facilitating project meetings, including preparing agendas and following up on action items.. Conducting site visits to monitor progress and address client or field staff concerns.
Administrator
Serve as the first point of contact, screening calls and directing them to the appropriate team members.. Draft, proofread, and distribute professional emails, memos, and letters.. Welcome guests and clients, manage sign-ins, and provide general support.. Organize and update complex schedules for individuals or entire departments.. Book conference rooms, prepare agendas, and take detailed minutes.. Book flights, accommodation, and transportation for staff.. Create and maintain both digital and physical filing systems for easy retrieval.. Update databases and contact lists with high accuracy.. Compile data into regularly scheduled reports or presentations using Microsoft Office or Google Workspace.. Monitor inventory and order office supplies, furniture, or uniforms.. Process invoices, track expenses, and reconcile expense reports using tools like QuickBooks.. Schedule repairs for printers, scanners, and other office hardware.
Data Capture
Accurately type and transfer information from paper documents (like invoices or patient forms) into electronic databases or spreadsheets.. Review entries for errors or missing details, cross-check against original records, and correct discrepancies to ensure high data quality.. Generate daily or monthly reports, perform regular data backups, and maintain an organised filing system for source documents.. Work with specialized software such as TIER.Net, DHIS, or ERP systems to manage specific workflows like health records or financial master data.. Adhere to strict data protection laws, such as South Africa’s POPIA, to protect sensitive information.
Call Centre Agent; Call Centre Administrator
Serve as the first point of contact, screening calls and directing them to the appropriate team members.. Draft, proofread, and distribute professional emails, memos, and letters.. Welcome guests and clients, manage sign-ins, and provide general support.. Organize and update complex schedules for individuals or entire departments.. Book conference rooms, prepare agendas, and take detailed minutes.. Book flights, accommodation, and transportation for staff.. Create and maintain both digital and physical filing systems for easy retrieval.. Update databases and contact lists with high accuracy.. Compile data into regularly scheduled reports or presentations using Microsoft Office or Google Workspace.. Monitor inventory and order office supplies, furniture, or uniforms.. Process invoices, track expenses, and reconcile expense reports using tools like QuickBooks.. Schedule repairs for printers, scanners, and other office hardware.