Byron - CAD Designer with 8+ years in Product Innovation and Operations Support

San José, San José, Costa Ricaen

Developed 3D models supporting innovative product designs at Straumann Group.

Provided effective fraud prevention and client support, enhancing customer experience at Concentrix.

Published on CazVid

Summary

Experienced professional skilled in 3D CAD design, client support, and data analysis. Proven ability to enhance product innovation, optimize operations, and deliver exceptional support across diverse roles.

Key Achievements

Optimized operational workflows through report analysis and feedback at Align Technology.
Supervised warehouse teams, improving inventory management and operational efficiency at DHL.

Skills

3D CAD DesignAdvanced

Expertise in creating detailed 3D models to support product development and innovation.

Customer Support & AdvisoryIntermediate

Skilled in providing empathetic and compliant support across chat, email, and voice channels.

Data Analysis & VisualizationIntermediate

Proficient in analyzing reports and visualizing data using Power BI to inform decision-making.

Operational ManagementIntermediate

Experienced in supervising teams, managing inventory, and streamlining warehouse operations.

Process Improvement (Lean & Six Sigma)

Experience

CAD DESIGNER

STRAUMANN GROUP

Design and develop 3D models to support product innovation.

ADVISOR / BLENDED SUPPORT

CONCENTRIX

Provided fraud prevention support via chat, email, and voice.. Advised clients on account issues, balancing empathy with compliance.

CAD DESIGNER

ALIGN TECHNOLOGY

Designed 3D models and analyzed reports to improve operations.. Performing support and staff functions, handling and understanding periodically reports, providing feedback and solutions to achieve and improve the short- and long- terms goals.