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CAD Designer with 8+ years in Product Innovation and Operations Support
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Competencies
Expertise in creating detailed 3D models to support product development and innovation.
Skilled in providing empathetic and compliant support across chat, email, and voice channels.
Proficient in analyzing reports and visualizing data using Power BI to inform decision-making.
Experienced in supervising teams, managing inventory, and streamlining warehouse operations.
Fundamental knowledge of Lean principles and Six Sigma White Belt methodologies for process enhancement.
Education
Languages
Summary
Experienced professional skilled in 3D CAD design, client support, and data analysis. Proven ability to enhance product innovation, optimize operations, and deliver exceptional support across diverse roles.
Key Achievements
- Developed 3D models supporting innovative product designs at Straumann Group.
- Provided effective fraud prevention and client support, enhancing customer experience at Concentrix.
- Optimized operational workflows through report analysis and feedback at Align Technology.
- Supervised warehouse teams, improving inventory management and operational efficiency at DHL.
Experience
CAD DESIGNER
Design and develop 3D models to support product innovation.
ADVISOR / BLENDED SUPPORT
Provided fraud prevention support via chat, email, and voice.. Advised clients on account issues, balancing empathy with compliance.
CAD DESIGNER
Designed 3D models and analyzed reports to improve operations.. Performing support and staff functions, handling and understanding periodically reports, providing feedback and solutions to achieve and improve the short- and long- terms goals.
FLOOR MANAGER
Supervised 15–20 employees in warehouse operations.. Managed inventory rotation and reconciliations with clients.