Experienced professional skilled in 3D CAD design, client support, and data analysis. Proven ability to enhance product innovation, optimize operations, and deliver exceptional support across diverse roles.
Expertise in creating detailed 3D models to support product development and innovation.
Skilled in providing empathetic and compliant support across chat, email, and voice channels.
Proficient in analyzing reports and visualizing data using Power BI to inform decision-making.
Experienced in supervising teams, managing inventory, and streamlining warehouse operations.
STRAUMANN GROUP
Design and develop 3D models to support product innovation.
CONCENTRIX
Provided fraud prevention support via chat, email, and voice.. Advised clients on account issues, balancing empathy with compliance.
ALIGN TECHNOLOGY
Designed 3D models and analyzed reports to improve operations.. Performing support and staff functions, handling and understanding periodically reports, providing feedback and solutions to achieve and improve the short- and long- terms goals.
DHL GLOBAL FORWARDING
Supervised 15–20 employees in warehouse operations.. Managed inventory rotation and reconciliations with clients.
HIGH SCHOOL DIPLOMA
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Fundamental knowledge of Lean principles and Six Sigma White Belt methodologies for process enhancement.