Cala - Hospitality Professional at Cala Luna Hotel Boutique

San José,San José,Costa Ricaen

Maintained high guest satisfaction ratings through personalized service

Streamlined check-in/out processes, reducing wait times by 20%

Published on CazVid

Summary

Dedicated hospitality professional with a focus on enhancing guest experiences and optimizing hotel operations. Proven ability to lead teams and streamline processes for improved service quality.

Key Achievements

Led staff training programs to improve service quality and team efficiency

Skills

Customer ServiceAdvanced

Expert in delivering exceptional guest experiences and resolving issues promptly.

Operations ManagementIntermediate

Skilled in coordinating daily hotel operations to ensure smooth service delivery.

CommunicationAdvanced

Effective communicator with guests and staff to foster a positive environment.

Team LeadershipIntermediate

Capable of motivating and guiding teams to meet service standards.

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