This is my profileContact via CazVidCamila
Project Manager with 8 years of experience in technology and software development
Contact
Competencies
Oversaw planning, execution, and delivery of projects in technology sectors.
Applied Scrum and Kanban practices to facilitate iterative development processes.
Worked directly with clients to gather requirements and communicate project status.
Led diverse project teams ensuring effective collaboration and goal achievement.
Identified and mitigated project risks to minimize impact on deliverables.
Education
Summary
Experienced project manager with a strong background in software development and team leadership, committed to efficient project delivery.
Key Achievements
- Led cross-functional teams to successfully deliver over 15 software projects on time and within budget.
- Streamlined project workflows, reducing delivery times by 20%.
- Managed client relationships and co-ordinated with stakeholders to ensure project alignment with business goals.
Experience
Guest Relations Manager
Managed daily front desk operations, ensuring seamless embarkation and disembarkation, and guest inquiries., Led and mentored a team of guest service representatives, providing training and support to maintain high service standards., Resolved guest concerns efficiently, balancing customer satisfaction with company policies., Coordinated special events, group bookings, and high-profile guest accommodations.
Senior Receptionist
Provided personalized guest services, ensuring a welcoming and professional atmosphere., Trained and mentored new team members, improving service consistency and team performance., Assisted with financial coordination, including processing payments, managing invoices, and maintaining accurate records.
Front Desk Receptionist
Greeted and assisted guests with check-in and check-out processes, ensuring a seamless and welcoming experience., Handled guest inquiries and concerns professionally, providing solutions to enhance their stay., Processed payments, deposits, and refunds while maintaining accurate financial records.
Waitress
Took accurate food and beverage orders, relaying them efficiently to the kitchen and bar staff., Delivered food and drinks promptly while ensuring correct orders and presentation., Processed payments, handled cash and credit transactions accurately, and provided receipts.