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Customer Service & Support Specialist with 5+ years in retail and banking
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Competencies
Provided technical and customer service support across retail and banking sectors, ensuring positive experiences.
Coordinated appointments and technician routes based on client needs for efficient service delivery.
Handled diverse customer inquiries through phone, chat, and email with empathy and clarity.
Skilled in using design software, productivity tools, and social media platforms to support various functions.
Resolved delivery, shipping, and warranty issues effectively, maintaining high customer satisfaction levels.
Education
Languages
Summary
Dedicated professional with over 5 years in customer service, technical support, and schedule management. Skilled in communication, problem resolution, and multi-platform software tools, delivering excellent service across sectors.
Key Achievements
- Facilitated communication between Walmart delivery staff and customers, resolving issues swiftly.
- Organized daily technician schedules for warranty services, optimizing route efficiency.
- Resolved complex shipping and delivery problems, enhancing customer satisfaction.
Experience
Spark delivery support agent
Facilitated communication between Walmart delivery employees and customers, providing technical support for the employee app., Ensured accuracy of customer orders by double-checking items and resolving delivery complications., Assisted employees with transportation issues, ensuring timely and...
Service Advocate /Scheduler - Retail Buyout
Provide exceptional support to customers and technicians for one of the largest appliance corporations in the U.S., Organize daily technician schedules based on customer needs, ensuring efficient route management., Communicate with customers via email, chat, and phone to resolve warranty inquiries...
Levis Assistant
Managed various customer interactions related to post-purchase issues, including warranty claims and delivery problems., Processed refunds and replacements for defective or unsatisfactory items under the warranty policy., Facilitated the process of placing new orders for exchanges or replacements.,...
Retail bank agent
Bilingual Customer Service Agent specialized in U.S. banking campaigns., Expert in managing financial transactions, account inquiries, and dispute resolution while adhering to strict regulatory standards., Focused on delivering high-quality service and achieving performance metrics.