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Customer Service & Business Management with 8+ years in Service Industry
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Competencies
Provided prompt, professional support, resolving client issues efficiently across various roles.
Led a team of 10 employees at Decathlon S.A., fostering productivity and a positive work environment.
Handled inquiries, provided solutions, and built strong client relationships through effective communication.
Identified and implemented solutions to streamline processes in a business management context.
Conducted sales activities and maintained strong relationships to enhance customer satisfaction.
Education
Languages
Summary
Experienced in customer support, team management, operational improvements, and sales across various sectors. Skilled in client relations and process optimization to consistently meet organizational goals.
Key Achievements
- Managed a team of 10 at Decathlon S.A., improving customer service productivity and operational workflows.
- Handled customer inquiries and resolved issues, increasing client retention across multiple roles.
- Conducted call screening and customer support, ensuring compliance and accuracy in communication.
Experience
Customer Service Representative
Demonstrated excellent customer service skills, addressing concerns promptly and professionally., Provided excellent customer service through communication and interpersonal skills., Delivered exceptional customer service by addressing inquiries professionally and courteously., Provided exceptional...
Call Screener
Screening calls and directing them to the appropriate departments., Handling customer inquiries with professionalism., Conducted screenings to ensure compliance with company policies., Improved accuracy by reviewing documents thoroughly.
Business and Financial Agent - Online Casino
Provided customer support to clients in Brazil and Argentina regarding withdrawals and deposits., Involved in marketing campaigns and promotions., Sorted and organized files, spreadsheets, and reports.
Customer Service and Business Agent
Handled customer service calls for VISA customers, Enhanced client relationships by consistently addressing inquiries and providing solutions.
Business Manager
Managed a team of 10 employees to enhance customer service productivity., Oversaw daily cash deposits and money transfers to the bank via armored cars., Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions., Increased overall team productivity...
Customer Service and Sales Agent
Conducted phone sales and direct customer service, Developed strong relationships with customers to enhance client retention and satisfaction.
Intern
Managed sales of medications and document administration, Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments., Sorted and organized files, spreadsheets, and reports.
Sales Representative
Handled clothing sales and managed the cash register., Generated additional sales opportunities with upselling and cross-selling techniques., Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.