Camilo - Customer Care Representative with 3 years of BPO experience

Tunja, Boyacá, ColombiaRemoteen

Progressed from Customer Care Representative to Manager in Escalations team, demonstrating role advancement.

Gained diverse experience across customer service, sales, and claims departments in multiple BPOs.

Published on CazVidVideo interview availableOpen to remote

Summary

Customer care professional with 3 years in BPOs working with top-tier clients, now seeking remote opportunities in Colombia to leverage customer service and team management skills.

Video Resume

Key Achievements

Served major clients including AT&T, American Water, and Priceline, managing customer interactions and resolutions.

Skills

Customer ServiceAdvanced

Applied customer service skills across various BPO roles, handling inquiries and complaints.

CommunicationAdvanced

Effectively communicated with customers and team members in diverse operational contexts.

Problem SolvingIntermediate

Resolved customer issues, escalations, and complaints, improving customer satisfaction.

Team ManagementIntermediate

Led escalations team, managing escalation processes and team coordination.

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