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Camilo
Customer Care Representative with 3 years of BPO experience
Video resume
Customer care representative
I have about 3 years of experience in different BPOs for big companies such as AT&T, American Water, Priceline. I'm open to learning different new skills and I love to do my best ever. nnPositions earn n-customer care representativen-specialist care representative, sales and claims department n-manager - escalations team
Contact
Tunja, Boyacá, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied customer service skills across various BPO roles, handling inquiries and complaints.
CommunicationAdvanced
Effectively communicated with customers and team members in diverse operational contexts.
Problem SolvingIntermediate
Resolved customer issues, escalations, and complaints, improving customer satisfaction.
Team ManagementIntermediate
Led escalations team, managing escalation processes and team coordination.
Summary
Customer care professional with 3 years in BPOs working with top-tier clients, now seeking remote opportunities in Colombia to leverage customer service and team management skills.
Key Achievements
- Progressed from Customer Care Representative to Manager in Escalations team, demonstrating role advancement.
- Gained diverse experience across customer service, sales, and claims departments in multiple BPOs.
- Served major clients including AT&T, American Water, and Priceline, managing customer interactions and resolutions.
Skills
Customer ServiceCommunicationProblem SolvingTeam Management
Published on CazVid - Jul 3, 2025