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Camilo
IT Project Manager with 5+ years in tech and customer service
Video resume
Project Manager
As an IT project manager I've been working among multidisciplinary and multicultural teams, proficiently using Agile and Waterfall methodologies to ensure customer success, KPI and metrics accomplishment and excelence in QA analysis of data.nnAs a customer service agent and supervisor I communicated and solved problems efficiently to ensure customer satisfaction, KPI' and goals fullfilment and quality assurance exceeding expectations and metrics (CSAT, AHT, among others).
Contact
Bucaramanga, Santander, Colombia
Open to remote
Available on CazVid
Competencies
Project ManagementAdvanced
Applied Agile and Waterfall methodologies to oversee project timelines, deliverables, and team coordination.
Customer Service & CommunicationExpert
Handled customer interactions across various lines of business, focusing on satisfaction and issue resolution.
Quality AssuranceIntermediate
Conducted QA analysis of data and service processes to maintain and improve quality standards.
Problem SolvingAdvanced
Resolved customer issues efficiently, contributing to KPI fulfillment and customer loyalty.
Summary
Experienced project manager and customer service professional with a strong background in multidisciplinary team coordination and quality assurance.
Key Achievements
- Led multidisciplinary teams using Agile and Waterfall methodologies to deliver projects successfully.
- Ensured KPI and metrics achievement with a focus on customer satisfaction and QA analysis.
- Managed customer service operations, improving communication, problem-solving, and quality assurance outcomes.
Skills
Project ManagementCustomer Service & CommunicationQuality AssuranceProblem Solving
Published on CazVid - Jul 3, 2025