IT Project Manager with 5+ years in tech and customer service
Professional experience builds trust and shows growth. Share the journey, wins, and lessons learned – employers love seeing real career progression.
Go to CazVidEducation, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.
Go to CazVidAs an IT project manager I've been working among multidisciplinary and multicultural teams, proficiently using Agile and Waterfall methodologies to ensure customer success, KPI and metrics accomplishment and excelence in QA analysis of data.nnAs a customer service agent and supervisor I communicated and solved problems efficiently to ensure customer satisfaction, KPI' and goals fullfilment and quality assurance exceeding expectations and metrics (CSAT, AHT, among others).