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Camilo Fuentes

Bucaramanga, Santander, Colombia

IT Project Manager with 5+ years in tech and customer service

  • Led multidisciplinary teams using Agile and Waterfall methodologies to deliver projects successfully.
  • Ensured KPI and metrics achievement with a focus on customer satisfaction and QA analysis.
  • Managed customer service operations, improving communication, problem-solving, and quality assurance outcomes.
Project Management
Advanced
Applied Agile and Waterfall methodologies to oversee project timelines, deliverables, and team coordination.
Customer Service & Communication
Expert
Handled customer interactions across various lines of business, focusing on satisfaction and issue resolution.
Quality Assurance
Intermediate
Conducted QA analysis of data and service processes to maintain and improve quality standards.
Problem Solving
Advanced
Resolved customer issues efficiently, contributing to KPI fulfillment and customer loyalty.
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Project Manager

As an IT project manager I've been working among multidisciplinary and multicultural teams, proficiently using Agile and Waterfall methodologies to ensure customer success, KPI and metrics accomplishment and excelence in QA analysis of data.nnAs a customer service agent and supervisor I communicated and solved problems efficiently to ensure customer satisfaction, KPI' and goals fullfilment and quality assurance exceeding expectations and metrics (CSAT, AHT, among others).

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