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Customer Service & Virtual Assistance with 3+ years of diverse experience
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Competencies
Handled customer inquiries, resolving issues related to accounts, payments, and disputes across multiple industries.
Managed calls, organized meetings, and coordinated trip planning for clients.
Effectively communicated with customers and clients to provide relevant information and support.
Facilitated meeting setups and trip arrangements, ensuring efficiency and timeliness.
Education
Languages
Summary
Customer service and virtual assistance professional with experience across banking, e-commerce, and client engagement roles. Skilled in communication, organization, and problem-solving.
Key Achievements
- Managed customer interactions and inquiries at eBay, ensuring clarity on payments, disputes, and store operations
- Supported client engagement and trip planning at SKYLABS, handling scheduling and communication
- Provided detailed account and credit information at SCOTIABANK, assisting customers with banking products
Experience
Virtual Assistant
Managing calls from interested customers, Setting up meetings, Trip planning
Seller’s Customer Service Representative
Managing customer stores on eBay.com, Providing info on payments, holds, disputes
Customer Service Representative
Proving customer information about their checking/savings accounts, Providing information on credit products such as: lines of credit, credit cards, mortgages