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Customer Service Leader with 5+ years in Telecommunications & Tech
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Competencies
Handled customer support operations in English across multiple companies.
Supervised and coordinated staff activities at TicketsBolivia.
Developed and updated website, blog, and forum texts in English and Spanish.
Organized guest logistics for special events at CVI.
Sold products as a sales agent at Yo amo a Bolivia.
Education
Languages
Summary
Experienced customer service expert with leadership skills, multilingual content creation, and event organization, committed to enhancing customer satisfaction and operational efficiency.
Key Achievements
- Led the customer service team at TicketsBolivia, overseeing staff management and customer interactions.
- Managed multilingual content updates, enhancing website and blog engagement at TicketsBolivia.
- Provided international customer support in English at Bolivian Technology Outsourcing, ensuring client satisfaction.
Experience
Head of customer service team
Head in charge for general staff in the area, Customer service representative for calls and chat in English.
English text developer
Updating and development of texts on websites, blogs, and forums in English and Spanish.
Customer service operator
International customer service in English
Customer service operator
Customer service in English
Logistic manager
Organization of guests at special events
Sales agent
Sale of products