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Camilo
Customer Service Specialist with 7+ years in Contact Center Operations
Video resume
Contact
Competencies
Expert in resolving customer inquiries across multiple channels, ensuring high satisfaction levels.
Effective communicator with experience in handling diverse customer interactions professionally.
Skilled in supporting sales initiatives and upselling during customer interactions.
Recognized for leadership potential, resulting in a promotion to executive support at Gexa Energy.
Education
Languages
Summary
Dedicated customer service specialist with over 7 years in contact centers, excelling in multi-channel support, sales, and leadership roles. Proven ability to enhance customer satisfaction and support sales initiatives across diverse industries.
Key Achievements
- Promoted to Office of the President at Gexa Energy for exceptional performance and leadership
- Gained extensive experience in multi-channel customer support, including calls, emails, and chats
- Successfully managed customer relations and sales for Royal Caribbean and Minted brands
- Contributed to process improvements enhancing customer satisfaction and efficiency
Experience
Customer Service Representative
Working as a customer service representative for Lyft.
Customer Service Representative
Working as a customer service representative and working also in sales for Royal Caribbean.
Customer Service Representative
Started as a customer service representative and was then promoted to the office of the president role for Gexa Energy.
Hybrid Customer Service Agent
Working as a hybrid customer service agent (Email, chats and calls) for Minted as a seasonal agent.
Skills
Video Transcript
Video Transcript 1
Hi, this is my 30-minute introduction. My name is Camilo. I am from Honduras de Musigalpa and I'm 26 years old. I have plenty of experience in the customer service industry. I have experience with inbound calls, outbound calls, chats, emails, escalations, and sales. And I'll have also plenty of experience with CRM systems such as Zendesk and Salesforce. Thank you so much for taking the time to look at this video.