Dedicated customer service specialist with over 7 years in contact centers, excelling in multi-channel support, sales, and leadership roles. Proven ability to enhance customer satisfaction and support sales initiatives across diverse industries.
Expert in resolving customer inquiries across multiple channels, ensuring high satisfaction levels.
Effective communicator with experience in handling diverse customer interactions professionally.
Skilled in supporting sales initiatives and upselling during customer interactions.
Recognized for leadership potential, resulting in a promotion to executive support at Gexa Energy.
Innovative Contact Solutions
Working as a customer service representative for Lyft.
Conduent Guatemala
Working as a customer service representative and working also in sales for Royal Caribbean.
Alorica Guatemala
Started as a customer service representative and was then promoted to the office of the president role for Gexa Energy.
UnifyCX
Working as a hybrid customer service agent (Email, chats and calls) for Minted as a seasonal agent.
Bachelor’s degree
Bachelor’s Degree
Hi, this is my 30-minute introduction. My name is Camilo. I am from Honduras de Musigalpa and I'm 26 years old. I have plenty of experience in the customer service industry. I have experience with inbound calls, outbound calls, chats, emails, escalations, and sales. And I'll have also plenty of experience with CRM systems such as Zendesk and Salesforce. Thank you so much for taking the time to look at this video.
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