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Camilo
Customer Service & Technical Support Specialist with 9+ years of experience
Video resume
Agente de Call Center
Puedo desempañar puestos desde agente de soporte técnico, representante de servicio al cliente hasta de analista de calidad y supervisor.
Contact
Granada, Granada Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Provided technical and customer service support via call centers, ensuring client satisfaction.
Technical SupportAdvanced
Performed maintenance and repair of PCs and laptops, addressing technical issues.
Quality AnalysisIntermediate
Analyzed customer interactions to maintain service standards and improve processes.
Team SupervisionIntermediate
Supervised call center agents and support teams, overseeing performance and workflow.
Microsoft ExcelAdvanced
Utilized Excel for reporting, data management, and performance tracking in service roles.
Education
First year
Universidad Centroamericana
Completed December 2008
Languages
EnglishDiploma, completed all courses
Summary
Experienced customer service and technical support professional with over 9 years in call centers, skilled in troubleshooting, quality analysis, and team supervision.
Key Achievements
- Progressed from Technical Support Agent to Supervisor at Concentrix Nicaragua
- Gained diverse experience across roles such as Customer Service, Technical Support, and Quality Analysis
- Maintained continuous employment in call center environments for over nine years
Experience
Reception and delivery of services
Nica Expreso Restaurant
July 2007 - December 2007
Sales Agent
Stream Global Services
May 2010
Logistics Assistant
Lafise Warehouse
January 2013 - January 2015
Customer Service Agent
Accedo Technologies
June 2015 - April 2016
Technical Support Agent
Concentrix Nicaragua
May 2016 - December 2016
Quality Analyst
Concentrix Nicaragua
December 2016 - August 2017
Team Supervisor
Concentrix Nicaragua
August 2017 - March 2018
Customer Service Agent
Ibex Global
August 2018 - December 2018
Technical Support Agent
Concentrix Nicaragua
December 2018 - June 2020
Technical Support Agent
Ibex Global
September 2020 - June 2021
Customer Service and Appointment Setter Agent
Accedo Technologies
August 2021 - December 2023
Skills
Customer SupportTechnical SupportQuality AnalysisTeam SupervisionMicrosoft Excel
Published on CazVid - Jul 3, 2025